Terms of service & privacy policy

SHIPPING

Currently, I only ship to destinations in the United Kingdom. I will be branching out world wide but this will take a bit more time. If you live outside the UK you can still sign up to my mailing list which will keep you up to date with this progress.

Parcels will be delivered within 7 working days using Royal Mail 2nd Class delivery. On occasion, I may need to use an alternative courier. If you wish to collect your parcel in person please let me know as soon as you have “checked out”. I will arrange for a refund of the delivery costs.

Please remember I am a small independent business and everything is done by myself, including preparing your orders. If there is any delay in processing your order I will get in contact. If you haven’t received your parcel within 3 days of receiving a postal notification, please send me an email: kathrynherbert@outlook.com (please check your junk mail) If your purchase is for a gift, please send me a message/email so I can include a gift receipt.

RETURNS AND REFUNDS

If you are unhappy with your items please send me an email (please check your junk mail) and I will try my best to resolve the situation asap.

Returns accepted within 14 days of receiving items. Should you wish to return your item/s please send me an email first. Items must be returned in the original sold condition within 14days of returns acceptance. Returns postage to be paid by the buyer. Refunds will be issued withing 14 days of receiving the goods. If the items received back have been used or damaged by the purchaser no refund for item/s or postage will be issued

DAMAGED ITEMS

Full refunds will be issued to the buyer if items have been damaged during transit. I will provide a free returns label. It would be appreciated if you could take a photograph of the damage, including the packaging box, as this will help when I log an issue with the delivery company.

CARING FOR YOUR POTS AND OTHER RELATED INFORMATION

All items are durable (unless indicated otherwise) and will be fine in a dishwasher, though handwashing is recommended to prolong the life of your ceramics. As with any handmade items, microwaves should be avoided. Please only use items in the oven that have been indicated safe to do so.

 All items, including glazes, and are handmade by myself showing this unique process. Nothing is mass produced so do handle with care.

All items are tested before dispatching, however, on the rare occasion should a fault occur please get in contact with me asap. I will ensure a prompt replacement (stock permitting) or issue a full refund including postage costs.

 My glazes make use of oxides to create certain colour responses. These oxides give striking results with no two pieces of the same glaze being identical - this is the beauty of handmade pieces.

As with all handmade items, there may be subtle differences from the photo if more than one quantity is available of a specific piece.

Items listed solely will appear as detailed and photographed.

 The “matte” finish range of glazes may produce cutlery marks overtime. This does not impact the function/safety of the items and can easily be removed with a gentle non scratch scourer, and mild vinegar solution. Please do not soak your items in vinegar and rinse thoroughly when finished.

 If you accidentally drop your item and it develops a crack please refrain from using, in particular mugs/beakers including the handles, as boiling/hot water can cause it to completely fracture leading to injury. 

I do not recommend the use of microwaves for your pottery. Hot spots can occur which can cause serious burns. Microwaves can also cause stress to your pots which can weaken its structure leading to injury. If you choose to microwave your pottery you do so at your own risk.

Please only use items in the oven that have been indicated safe to do so.

EMAILS & NEWSLETTER SUBSCRITIONS

I may send you emails relating to your order. In particular, to notify you of your order received and postage (I cannot unsubscribe you from these emails). If you wish to unsubscribe from my newsletters, please find the “unsubscribe” link in the email. If this does not work please send me an email. 

PRIVACY POLICY

This site is operated by myself, Kathryn Herbert. I may require you to provide me with information including, full name, postal address and telephone number. This information will be accessed by myself and shared with my website host provide, SquareSpace.com, to provide a service to us. This information will be used for mailing newsletters (only if you have subscribed), to contact you about purchases and to fulfil your orders.

YOUR DETAILS&PERSONAL INFORMATION

My website, provided by SquareSpace.com, will collect personal data when you visit and to power my site analytics. This includes:

Information about your browser, network, and device
Web pages you visited prior to coming to this website
Your IP address
Phone number

This information may also include details about your use of this website, including:

Clicks
Internal links
Pages visited
Scrolling
Searches
Timestamps

The above information is also shared with my website provider to learn about site traffic and activity. Squarespace needs the data to run my website, and to protect and improve its platform and services. Squarespace analyses the data in a de-personalised form.

COOKIES

Cookies are files with small amount of data that are commonly used an anonymous unique identifier. These are sent to your browser from the website that you visit and are stored on your computer's hard drive. This website uses cookies and similar technologies, which are small files or pieces of text that download to a device when a visitor accesses a website or app. For information about viewing the cookies dropped on your device, visit The cookies Squarespace uses.

These functional and required cookies are always used, which allow Squarespace, my hosting platform, to securely serve this website to you. These analytics and performance cookies are used on this site to view traffic, analytics and other data.

LOG DATA

When you visit my Service, I collect information that your browser sends to us that is called Log Data. This Log Data may include information such as your computer's Internet Protocol (“IP”) address, browser version, pages of our Service that you visit, the time and date of your visit, the time spent on those pages, and other statistics

SERVICE PROVIDERS

Third party companies and individuals may be employed for the following reasons:

To facilitate payments being taken, collecting information for the newsletter and shipping items

Assist me in analysing how you use the website.

I wish to inform users that these third parties have access to your Personal Information. This is to perform the tasks assigned to them on my behalf. They are obligated not to disclose or use the information for any other purpose.

SECURITY

Your trust in providing me with your personal information is valued. I aim to use commercially acceptable means of protecting it. However, please note that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and I therefore cannot guarantee its absolute security.

LINKS TO OTHER SITES

My Service may contain links to other sites. If you click on a third-party link, you will be directed to that site. These external sites are not operated by myself, therefore I advise you to review the Privacy Policy of these websites. I have no control over, and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.